Privacy Policy

1. Introduction

Sonvice Group AB values your personal privacy and strives to protect your personal data in the best possible way. This policy describes how we collect, use, transfer, and store your data in accordance with current legislation, including the EU General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We collect data that you provide to us when you request a quote, book a service, or contact us. This may include:

• Name and contact details (email, phone number, address)
• Information about your residence or roof for pricing estimation
• Personal identity number (required for RUT or ROT tax credit applications)
• IP address and browsing behavior when visiting our website (via cookies)

3. Purposes and Legal Basis

We process your data for the following purposes:

• To fulfill our agreements with you (e.g., executing moving or cleaning services).
• To manage tax deductions like RUT and ROT with the Swedish Tax Agency (Skatteverket).
• To answer your requests and send quotes based on our legitimate interest.
• To optimize our website and marketing based on your consent (cookies).

4. Data Retention

We do not store your personal data longer than necessary for the respective purpose. For example, contract and billing data is saved for seven years in accordance with the Swedish Accounting Act (Bokföringslag). Quote requests that do not lead to a contract are normally deleted within 12 months.

5. Your Rights

You have the right to request a free extract of the personal data we process about you. You also have the right to request correction, deletion ("the right to be forgotten"), or restriction of the processing of your data. Contact us at info@sonvicegroup.se for such requests.

6. Contact Information

The data controller for the processing of your personal data is: